Returns and Refunds

We pride ourselves on supplying outstanding branded merchandise to our clients and we want you to be 100% satisfied with your order..

When you receive your order, please ensure that you thoroughly check it and if there are any problems please notify us as soon as possible. You can telephone us on 0333 1234 414 or alternatively pop us an email at [email protected]

In order for us to rectify any problem, we will request that you send photographs in the first instance and we may arrange to collect your consignment so that it can undergo quality control investigations. Please do not distribute any part of your order if you find an issue with it.

Once we have received your order back and it has been quality-checked, if a problem is identified we will arrange either a re-print of the faulty portion of the order or offer a refund equivalent to the value of the faulty part of the order.

Goods Damaged In Transit or Faulty Goods – For any orders that have been damaged in transit please ensure you notify us within 48 hours of delivery. For any faulty goods please notify us within 7 working days of receiving your consignment.  No returns are accepted after 7 working days.

Printed stock is non-returnable – due to the personalisation on bespoke printed stock these cannot be resold unless there is a print error that is our fault.  Plain stock items sourced from our European factories or custom made cannot be returned once despatched.

Returns – To return an item please email [email protected] in order to obtain the correct return address.

Refunds – Our finance department will process your refund within 30 days of receipt of the goods. If when we receive the goods they are damaged or not in a saleable condition in their original packaging for plain stock items, these will be returned and no refund will be made.

Corporate Christmas Gifts

Corporate Christmas Gifts


Corporate Christmas Gifts are the perfect reward for your clients to thank them for their loyalty over the year. So why not take a look at our custom printed Company Christmas Gifts ideas for the festive season? Whether your are looking for branded Christmas Stockings, Santa Hats, Crackers, mince pies or personalised chocolate for holiday promotional gifts we have it covered in our Christmas gift ideas section! It is not too early to start looking at your Christmas promotional product giveaways and we are already in full swing with Christmas merchandise orders. Want some ideas for custom printed seasonal giveaways or looking to bulk order company merchandise? Speak to one of our dedicated account managers.
Eco Friendly Promotional Products

Eco Friendly Promotional Products


Choose from our wide range of eco friendly promotional products, biodegradable and recycled promotional gifts to demonstrate your commitment to sustainability and the environment, be part of a greener future. Contribute to green living and zero waste with our range of eco friendly recycled promotional items. We are continuing to add to our eco friendly sustainble merchandise range and offer a diverse range of eco friendly promotional gifts. Custom printed Eco promotional items and gifts can be used to promote environmental awareness as trade show giveaways or for fundraising events. With the government's levy of 25p on disposable coffee cups why not show case your brand with our range of printed bamboo fibre coffee mugs? Talk to us for branded eco friendly merchandise ideas.
Gay Pride LGBTQ+

Gay Pride LGBTQ+


Celebrate Gay Pride month with our range of colourful rainbow merchandise branded with your logo and business message. Wherever in the country you are celebrating Gay Pride as your local annual event you can be assured we have a colourful range of promotional merchandise that represents diversity and inclusivity. If you have an idea about a LGBTQ+ product, simply chat with one of our friendly account managers who will be happy to help in turning your dream into reality.
Winter

Winter


Choose from our range of promotional Winter gifts. We have 1000's of Winter giveaway ideas including custom printed hats and scarves, branded travel mugs, ice scrapers and more! When you are looking for corporate promotional gift items, you can be assured that we will have the very latest.
Festival Promotional Products

Festival Promotional Products


Choose from our great range of festival promotional products and event merchandise. Custom Printed music festival promotional gifts are great for giveaways or for fundraising. Branded food festival accessories offer a fantastic opportunity to boost your branding visibility! Get merchandise ideas for events and festival gifts from the latest products. If you are looking to bulk order festival promotional items, simply speak to one of our dedicated account managers who will be happy to help.
Promotional Sports Merchandise 2024 Events

Promotional Sports Merchandise 2024 Events


Get ready for Euro 2024, Paris Olympics, Wimbledon and all your sporting events with our range of promotional printed sports merchandise customised with your details.
Schools Colleges & Universities - Freshers Week

Schools Colleges & Universities - Freshers Week


Whether you are looking for freshers week promotional products for universities for fundraising for freshers fair, back to school items or as university student giveaways for freshers week 2023 at universities, our vast range of promotional items for schools, colleges and universities are the perfect solution. Gifts for uni students are always in demand and offer a great branding opportunity particularly for the freshers ball. Branded products for schools are always popular and the choice can be overwhelming, if you need some help choosing custom printed items for the educational sector please speak with one of our experienced account managers who will be happy to advise you.
Made in Britain

Made in Britain


Choose from our range of Made in Britain Promotional Products for a fast lead time and low carbon footprint. We are continually adding to our UK promotional products; by buying British manufactured branded merchandise you can help reduce the carbon footprint a positive step in helping our environment.
Charity Products

Charity Products


We are experts in helping with promotional products for charities and fundraising events. We are one of the top charity merchandise suppliers of fundraising products in the UK.


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