Why should I use Buypromoproducts instead of other merchandise companies

We have been in the print and promotional merchandise industry for over 20 years, so we know a thing or two about our products and printing techniques! We are passionate about promotional products and love nothing better than working with our clients on unusual projects, which is why we outperform our competitors. We also put our customers at the heart of our business taking time to listen to your business needs so that we can recommend tailored solutions .

How do I contact you? Are you available to talk to right now?

We are in the office from Monday to Friday 08:30 am to 17:30 pm, just call us on 0333 1234 414. We are frequently in the office outside of these hours and we will answer your call if we are available. If you wish to contact us urgently; then please email sales@buypromoproducts.co.uk, we monitor our emails out of hours and will get back to your as soon as we are able.

I'm not in the UK - Are you able to export?

We can (and do) export to most countries in the world, we have the experience and infrastructure and in place to ensure that all the relevant documentation is completed effectively, so you can relax knowing it is being dealt with by a team of experts.

I’m looking for something specific and I can’t find it on your website, are you able to source this for me?

Yes, of course, our expertise and knowledge in sourcing products from around the globe means we are generally able to source it for you. Just speak to one of our friendly team and let them know what you would like. We are continually adding new promotional merchandise to our site so you will regularly find new products.

How are my products branded with my details?

In the first instance you will need to send us your artwork, if this not available or you wish to have something designed, our creative team are on hand to assist. We will need your artwork preferably via e-mail as a PDF, alternatively you can send us a disc. If you are using Photoshop please ensure that the file resolution is a minimum of 300 dpi and preferably supplied larger than the finished size. If you are unsure about your artwork our creative team of graphic designers will be happy to advise you. Artwork is generally free of charge up to and including 3 amends. If you require detailed design work and additional changes this may be charged at £50.00 per hour.

Will the colours match my corporate branding?

You will need to supply us with the Pantone reference numbers of your corporate colours. However, please be aware that whilst your pantone numbers will be matched to as accurately as possible, these will vary slightly depending on the substrate they are printed on.

My logo contains halftones, how will these be reproduced?

We would always ask to see your artwork before advising on the best method of reproduction, some items will not lend themselves to a halftones because of the print method, however most products are now available with a full colour option, giving more opportunity to closely match this.

How can I be sure my artwork will be reproduced and sized exactly as the original?

Our graphic design team are highly experienced in replicating artwork and you will always receive a free visual for your approval before manufacturing takes place. If at this stage you are not happy we will happily make amendments. Our clients satisfaction is of paramount importance to us.

Why am I being charged origination?

Origination is the costs applied for screens, dies and templates used for customising your products. If the item is screen printed in spot colours there will be a cost for each screen. We will always make you aware of the origination costs before you finalise your order.

I would like a sample before I place an order, is this possible?

We want you to be happy with your promotional items and we will send you a plain stock sample of the product so you can see it beforehand. Samples are chargeable at standard rate postage and packaging fully redeemable against subsequent orders.

How do I pay for my promotional items?

New orders and orders under £500.00 are via a pro-forma invoice, these can be paid by debit card, or credit card, please note that when paying by credit card a 2.5% surcharge is applied. After your first order, subject to credit checks, we will open an account for you and our standard terms of 30 days from invoice date will then apply.

How Do I cancel My Order?

Once your order has gone through to the pro forma or final invoice stage, if you choose to cancel your order there will be a £25.00 admin fee and a potential restocking fee if your promotional merchandise has been despatched to our printers.

Are the Prices on the Website Fixed?

Prices on our website are guide prices, we reserve the right to alter designs or prices of products and conditions of supply without notice, but you will be informed before the order is accepted. If the price of the goods you have ordered has changed, the order will not be processed without your consent. For the most up to date prices please call an Account Manager on 0333 1234 414.

Returns and Refunds

We pride ourselves on supplying outstanding branded merchandise to our clients and we want you to be 100% satisfied with your order..

When you receive your order, please ensure that you thoroughly check it and if there are any problems please notify us as soon as possible. You can telephone us on 0333 1234 414 or alternatively pop us an email at [email protected]

In order for us to rectify any problem, we will request that you send photographs in the first instance and we may arrange to collect your consignment so that it can undergo quality control investigations. Please do not distribute any part of your order if you find an issue with it.

Once we have received your order back and it has been quality-checked, if a problem is identified we will arrange either a re-print of the faulty portion of the order or offer a refund equivalent to the value of the faulty part of the order.

Goods Damaged In Transit or Faulty Goods – For any orders that have been damaged in transit please ensure you notify us within 48 hours of delivery. For any faulty goods please notify us within 7 working days of receiving your consignment.

Printed stock is non-returnable – due to the personalisation on bespoke printed stock these cannot be resold unless there is a print error that is our fault.

Returns – To return an item please email [email protected] in order to obtain the correct return address.

Refunds – Our finance department will process your refund within 30 days of receipt of the goods. If when we receive the goods they are damaged or not in a saleable condition in their original packaging for plain stock items, these will be returned and no refund will be made.

Eco Friendly Promotional Products

Choose from our wide range of eco friendly promotional products, biodegradable and recycled promotional gifts to demonstrate your commitment to sustainability and the environment, be part of a greener future. Contribute to green living and zero waste with our range of eco friendly recycled promotional items. We are continuing to add to our eco friendly sustainble merchandise range and offer a diverse range of eco friendly promotional gifts. Custom printed Eco promotional items and gifts can be used to promote environmental awareness as trade show giveaways or for fundraising events. With the government's levy of 25p on disposable coffee cups why not show case your brand with our range of printed bamboo fibre coffee mugs? Talk to us for branded eco friendly merchandise ideas.

Gay Pride LGBT

Celebrate Gay Pride with our range of colourful rainbow merchandise branded with your logo and business message. Wherever in the country you are celebrating Gay Pride as your local annual event you can be assured we have a colourful range of promotional merchandise that represents diversity and inclusivity. If you have an idea about a LGBTQ product, simply chat with one of our friendly account managers who will be happy to help in turning your dream into reality.

Festival Promotional Products

Choose from our great range of festival promotional products and event merchandise. Custom Printed music festival promotional products are great for giveaways or for fundraising. Branded food festival accessories offer a fantastic opportunity to boost your branding visibility! Get merchandise ideas for events and festival gifts from the latest products. If you are looking to bulk order festival promotional items, simply speak to one of our dedicated account managers who will be happy to help.

Schools Colleges & Universities - Freshers Week

Whether you are looking for freshers week promotional products for universities for fundraising for freshers fair, back to school items or as university student giveaways for freshers week 2023 at universities, our vast range of promotional items for schools, colleges and universities are the perfect solution. Gifts for uni students are always in demand and offer a great branding opportunity particularly for the freshers ball. Branded products for schools are always popular and the choice can be overwhelming, if you need some help choosing custom printed items for the educational sector please speak with one of our experienced account managers who will be happy to advise you.

Summer Giveaways

Summer Giveaway Ideas are a fun way to drive brand recognition with an exciting range of Promotional Summer Products which all offer a good size branding area.

Made in Britain

Choose from our range of Made in Britain Promotional Products for a fast lead time and low carbon footprint. We are continually adding to our UK promotional products; by buying British manufactured branded merchandise you can help reduce the carbon footprint a positive step in helping our environment.

Charity Products

We are experts in helping with promotional products for charities and fundraising events. We are one of the top charity merchandise suppliers of fundraising products in the UK.

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